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I just took a call from a client who asked for my e-mail address. I asked if there was anything else I could help her with after providing the information she sought. She said that was all she needed and we ended the call.

The question now becomes: Will she e-mail me something that clearly could have been handled over the phone? Or maybe since my boss is out of the office for a few days this particular client was told to contact me with any questions in her absence.

I am sure all of you readers out there in readerland...both of you (love you mom and dad) are waiting with baited breath. I know I am...

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