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This steakhouse is located within Caesar's Palace and is not contained in the Forum Shops. We have eaten many times in the Forum Shops and wanted to try something "local" to the casino.
I had obtained a reservation for 7:30pm through the toll-free number provided by Caesar's to reach any restaurant in the casino. After wasting time sitting at the bar we were finally taken to our table shortly after 8:15pm! We were basically ignored and had to constantly ask when our table would be ready. I can be as cool and care-free as the next guy, but this was a business dinner, so I thought the wait was excessive. (To be fair, they eventually did get the manager who came to us and offered to buy the round of drinks we had in front of us. This was a kind gesture, but we wished we had ordered cocktails instead of the round of Cokes. And to that, we would have just preferred our table.)
I would like to say that once we were seated our experience improved, but I cannot. I have been to nice restaurants when there is an understanding that it will be a long meal and you may as well get comfortable. Neros is not that type of a place, but our meal took forever. They may have been understaffed, but it was impossible to get ahold of our server.
I started my meal with a bowl of the Lobster Bisque, which was the only highlight of the night. To credit Neros, it might be the best Bisque I have had in Las Vegas and was certainly one of the best I have ever had.
I had my "go-to" bone-in ribeye for dinner. I was very glad that it was served with the house steak sauce because the steak was dry. That is the restaurant's fault. What is not necessarily its fault was the fact that my steak was just a bad cut. I happened to get a piece that was replete with "bad spots" that were too tough to cut through and certainly not edible. That happens and I may have said something if the service had been better or if that hadn't been futile once before in Las Vegas.
I spoke with a few other people who had eaten there and their feelings were better than mine but lukewarm overall. I cannot see any reason why this would not be my ONLY dinner at Neros. There are too many good restaurants in Las Vegas to go back to one where you have had a negative experience.
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